Claims management
Claims management is currently one of the most burdensome and fragmented processes among companies, customers, and partners. The multi-actor nature, the absence of unambiguous governance, and data fragmentation generate inefficiencies that translate into:
long resolution cycles
economic leakage
repetitive manual activities
inconsistent customer experience
How to resolve the latent inefficiencies in the claims process?
TENet centralizes and automates the entire claim journey – intake, triage, verification, SLA, communication, and closure – ensuring governance, faster times, and superior economic control.
Reduce leakage, eliminate operational recycling (rework), and govern every claim through a single shared platform, through which it is possible to manage message exchanges linked to specific records.
Industries
.jpg)
Banks and financial institutions
Digitalization and orchestration of chargebacks and transactional disputes:
-
reduction of administrative burden;
-
compliance with regulatory windows (deadlines);
-
lower operational risk and improved reputation towards merchants.
Insurance
End-to-end automation of the claims journey (insurance):
-
reduction of leakage;
-
shorter settlement cycle;
-
third-party involvement;
-
higher quality of evidence and appraisal process.
Pharma
Shared and tracked management of returns, recalls, and chargebacks:
-
better economic control;
-
lower administrative costs;
-
margin protection in a high-volume dispute context.
Logistics
Claim orchestration for thefts, damages, delays, or missing PODs:
-
cost reduction thanks to centralized evidence;
-
better collaboration with partners;
-
reduction of accreditation/settlement times.
Utility & Telco
Governance of billing disputes and consumption claims:
-
fewer manual errors in reconciliations;
-
faster resolution times;
-
better customer experience.
Retail/Fashion/Food & Beverage
Reduction of costs related to returns and quality disputes:
-
orchestration of the return-verification-refund flow;
-
greater efficiency in recall operations;
-
improved relationship with large-scale retailers (GDO) and marketplaces.
Advantages
Cost reduction
Less leakage, fewer manual activities, faster processes.
Governance & compliance
Defined process owner, tracked SLAs, auditable workflows.
Operational efficiency
Automation of intake, triage, and reconciliations with a reduction in management time.
Real-time visibility
Automation of intake, triage, and reconciliations with a reduction in management time.
Complete Audit Trail
Monitoring of claim status, KPIs, and dashboards for root-cause analysis.